Telehealth Consent and Terms of Care

1. Who we are

SheWellRX ("SheWellRX," "we," "us") is the telehealth practice of Huseyin Copur, MD, a physician licensed in New Jersey and board certified in obstetrics and gynecology by the American Board of Obstetrics and Gynecology. We offer women's health care by live video to patients who are physically located in the State of New Jersey at the time of their visit. We do not operate a physical clinic for patient visits. Our practice management platform, scheduling, secure messaging, and video visits are provided through OptiMantra, a HIPAA compliant electronic health record vendor that has signed a Business Associate Agreement with us.

Who you will see. Today every visit is with Dr. Copur. When Nurefsan Copur, DNP, CNM, a certified nurse midwife (not a physician), begins seeing patients, you will be told at the time you book whether your visit is scheduled with the physician or the nurse midwife, and you may always request to be scheduled with the physician instead. Each clinician's name, license type, and credentials appear on our website and in your booking confirmation, and you can reach the practice at [email protected].

2. What telehealth is, and what it is not, and what we ask of you before the first visit

Before your first visit we verify your identity (name, date of birth, phone number, and address, and a photo of your government ID), record where you will be during the visit, and review the medical history and records you provide. Your clinician reads your intake before initiating the visit and decides whether telehealth can meet the standard of care for your concern; if it cannot, you are told and referred to in person care.

Telehealth means receiving medical evaluation, diagnosis, consultation, treatment, and prescribing through secure audio and video technology instead of in the same room as your clinician. Telehealth has real benefits: convenience, privacy, faster access, and continuity with a clinician who knows you. It also has limits. Your clinician cannot perform a physical examination, collect samples, or provide imaging through a screen. Some conditions cannot be evaluated or treated safely by video. When that is true for you, your clinician will say so plainly and refer you to in person care. Technology can fail, connections can drop, and in rare cases electronic security measures can be breached despite reasonable safeguards. By receiving care from us, you acknowledge that you understand these benefits and limits and consent to receive care by telehealth.

3. Not for emergencies

SheWellRX does not provide emergency or urgent care and does not monitor messages around the clock. If you believe you are experiencing a medical emergency, including heavy bleeding, severe pain, chest pain, difficulty breathing, thoughts of harming yourself, or any situation you feel is an emergency, call 911 or go to the nearest emergency room immediately. Do not wait for a reply from us.

3a. Pregnancy

We do not provide prenatal, obstetric, or pregnancy related care by telehealth. Pregnancy requires in person examinations and monitoring. If you are pregnant or become pregnant while under our care, tell your clinician right away so we can help you find appropriate in person care.

4. Your part in your care

Telehealth works when the information is complete and honest. You agree to provide accurate personal, medical, medication, allergy, and pregnancy status information; to complete the intake questionnaire and consent forms before your visit; to tell us where you are physically located at the time of each visit; to join your visit from a private, safe place with a reliable connection; and to follow up as your clinician recommends, including with in person care when referred. You must be at least eighteen years old to book care for yourself.

5. Prescriptions and treatment decisions

All treatment decisions, including whether to prescribe any medication, are made solely by your clinician based on professional judgment, applicable law, and your individual circumstances. Booking a visit or completing the intake does not guarantee any particular diagnosis, treatment, or prescription. No prescription is ever issued based on the intake questionnaire alone; every prescription follows a live video visit in which a clinician and patient relationship has been established, as New Jersey law requires. Medications are sent electronically to the pharmacy you choose, and medications and lab tests are billed separately by the pharmacy or laboratory. We do not prescribe Schedule II controlled substances by telehealth. Other controlled medications are prescribed only when clinically appropriate, only after a live video visit with identity verification and the New Jersey Prescription Monitoring Program checks the law requires, and only where federal and state law permit.

6. Fees, payment, cancellation

SheWellRX is a self pay practice. We do not participate in any health plan network, so we are out of network for every insurance plan, and we do not bill Medicare or Medicaid. The amount we will bill for any service is available on request, and as a self pay patient you receive a written Good Faith Estimate when you book (see our Good Faith Estimate notice). Our fees are published on our pricing page: currently $249 for an initial visit and $149 for a follow up visit, each a thirty minute video visit. Full payment is collected when you book. Your fee covers the visit, your written plan, prescriptions sent to your pharmacy when appropriate, and follow up messaging for fourteen days after your visit. It does not cover medications, laboratory or imaging services, or care from other providers. You may reschedule or cancel through the link in your confirmation email up to twenty four hours before your visit for a full refund. Visits cancelled with less notice, or missed, are not refunded. If your clinician determines during a visit that telehealth is not appropriate for your concern, we will refund your visit fee. On request we will provide an itemized receipt, sometimes called a superbill, that you may submit to a health plan with out of network benefits; reimbursement is never guaranteed.

7. Privacy and communications

Your health information is protected health information under HIPAA and is handled as described in our Privacy Policy. Visits are not recorded. Clinical communication happens through the secure patient portal. Email and text messages are convenient but not fully secure; by providing your email address or mobile number you consent to receive appointment confirmations, reminders, and account notices through those channels, and you understand the risk that such messages could be seen by others with access to your devices. You may withdraw this consent at any time through the portal or by writing to us.

8. No guarantees, and limits on liability

Medicine is not an exact science and no outcome can be guaranteed. Our clinicians will exercise the same standard of care they would in person, adapted to what telehealth allows. To the fullest extent permitted by New Jersey law, SheWellRX is not liable for losses caused by information you did not disclose or disclosed inaccurately, by technology failures or interruptions outside our reasonable control, or by your decision not to follow a referral or treatment recommendation. Nothing in these terms limits liability that cannot be limited by law, including liability for professional negligence.

9. Resolving disputes

If you have a concern about your care, please tell us first at [email protected]; most concerns are resolved quickly and directly. These terms are governed by the laws of the State of New Jersey. Any dispute that cannot be resolved informally shall be brought in the state or federal courts located in New Jersey, and you and SheWellRX each consent to that jurisdiction. You also have the right to file a complaint with the New Jersey Division of Consumer Affairs or the New Jersey State Board of Medical Examiners, which licenses both physicians and, through its Midwifery Liaison Committee, certified nurse midwives, and, for privacy matters, with the United States Department of Health and Human Services Office for Civil Rights.

10. Changes and contact

We may update these terms as our practice or the law changes. The current version is always posted at this address with its effective date, and material changes will be presented to you in the portal before your next visit. Questions about these terms can be sent to [email protected].